At Rackspace Hosting, we don’t just talk about customer service excellence, we live it, breathe it and practice it every day. Our goal is to be the best service company your business has ever met. Our web hosting services backed by Fanatical Support™ frees you of the chores of maintaining servers so you can focus on important matters, like supporting business growth.

		PEOPLE Technical know-how just isn’t enough. When it comes to providing great technical support, we believe it's crucial to combine knowledge with a genuine desire to help people. That’s what sets Fanatical Support™ apart from the crowd. We recruit people who are naturally helpful, patient, friendly and polite, and invest heavily in their training. All this to give you the best possible service.

		SYSTEMS Rackspace does hosting and only hosting. Unlike ISPs and other technology service providers that provide hosting services on the side, our systems are purpose-built and our experts know their jobs inside out. This level of specilialization allows us to deliver a truly superior service, with the ability to deploy complex hosting environments for you in a matter of hours. In other words, you won’t have to hang about.

		PROCESSES We’re always looking for ways to improve our services and simplify processes, all in the name of better serving you. What’s more, some of the best ideas we get for enhancing processes come from our customers themselves, so you can be certain we’ll ask you for your feedback and listen carefully to what you say to us.