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Published on December 7, 2011
Hong Kong, December 7, 2011 – Hong Kong-based consumer ‘daily deal’ website FunShare.com has outsourced its hosting needs to Rackspace, the service leader in cloud computing. With more than 400,000 subscribers, the ecommerce pioneers are now well placed for expansion with a robust Rackspace-powered IT services layer underpinning its business model to help ensure server uptime, reliable bandwidth and non-stop IT support.
FunShare.com’s CEO and founder, Herman Cheng, asserts that his company has saved over 3,500 working-hours a year by partnering with Rackspace. Currently on a dedicated hosting plan, FunShare.com is now analysing the potential to upgrade and create additional virtualised infrastructure as the company grows.
“We first approached Rackspace APAC in 2010 and we now enjoy the concrete business benefits of running a fully optimised IT hosting environment,” Cheng said. “What I’m most happy about is that I don’t have to worry about maintaining our IT infrastructure. I don’t have to take phone calls from my mangers saying our servers are down or the back up tape isn’t working.”
“FunShare.com is a great example of a successful startup business in this digital age,” said Jim Fagan, VP and Managing Director, Rackspace Asia. “E-commerce businesses demand ‘uptime,’ anytime, anyplace, anywhere and Rackspace is dedicated to giving these companies innovative IT solutions, industry-leading SLAs, and around-the-clock support so they can grow their businesses during the day and sleep easily at night.”
With FunShare.com now eying expansion opportunities, the company can now leverage Rackspace hosted IT services to add computing resources from storage to processing power without the need to invest in new hardware resources up front. For Cheng’s development team, Rackspace offers peace of mind, an easy way to run IT, and Fanatical Support, Rackspace’s branded term for accessible, friendly, informed, round-the-clock support.
“If there’s ever an issue, we get a quick response and the issue gets resolved,” said Cheng. “For example, we’re working with an e-mail service provider that requires us to change something on a server but our guys may not have the full experience to do that… we bounce an e-mail to Rackspace support and they say, ‘Oh, we know that, we can take care of that for you.’”
FunShare.com can now push forward with its expansion plans when the time is right without having to worry about hiring new IT staff or dealing with troublesome server snags in the middle of the night, or the need to purchase expensive bandwidth to offset spikes in demand. “Selecting a technology partner like Rackspace means I can outsource my IT concerns and focus on doing what I do best, i.e., finding good deals to offer to our consumers and growing our company through sales, marketing and distribution partnerships,” said Cheng.
About Rackspace Hosting
Rackspace Hosting is the service leader in cloud computing, and a founder of OpenStack, an open source cloud operating system. The San Antonio-based company provides Fanatical Support® to its customers, across a portfolio of IT services, including Managed Hosting and Cloud Computing. Rackspace has been recognized by BloombergBusinessWeek as a Top 100 Performing Technology Company and was featured on Fortune's list of 100 Best Companies to Work For. The company was also positioned in the Leaders Quadrant by Gartner Inc. in the "2010 Magic Quadrant for Cloud Infrastructure as a Service and Web Hosting." For more information, visit www.rackspace.com.
About Rackspace
Fanatical Support® has made Rackspace the world's leading specialist in the hosting and cloud computing industry. We deliver enterprise-level hosting services to businesses of all sizes and kinds around the world. We got started in 1998 and since have grown to serve more than 161,000 customers. Rackspace integrates the industry's best technologies for each customer's specific need and delivers it as a service via the company's commitment to Fanatical Support. Our core products include Managed Hosting, Cloud Hostingand Email & Apps. There are currently over 3,800 Rackers around the world serving our customers.
香港2011年12月7日電 /美通社亞洲/ -- 總部設於香港的消費網站享樂團購網（FunShare.com）已將資訊科技託管外判予雲端計算服務領導者Rackspace。享樂網是電子商貿先鋒，現時有訂戶逾400,000人，有足夠實力以Rackspace資訊科技服務擴張業務。Rackspace的資訊科技服務支援享樂網的企業模式，可確保伺服器不中斷上線、頻寛可靠及獲得無間斷的資訊科技支援。
享樂網的行政總裁兼創辦人鄭維章表示其公司跟Rackspace締結夥伴後每年節省逾3,500個工時。目前，享樂網採用專責託管方案，並且正分析隨著公司增長而更新及創設額外虛擬化基礎架構的潛力。
鄭維章表示：「我們在2010年曾首次跟亞太區Rackspace接觸，現在我們已享有實力，締造全面優化的資訊科技託管環境，令業務受惠。令我最高興的是不用為維持資訊科技基礎架構而操心，管理人員不會再來電說伺服器當機或備份功能失靈。」
Rackspace的亞太區副總裁兼董事總經理Jim Fagan表示：「享樂網是這個數碼世代的成功新興公司絕佳例子。電子商貿需要隨時隨地『上線』，Rackspace專門為這類公司提供創新的資訊科技解決方案、領先業界的服務級別協議和二十四小時支援，令他們晚上安枕無憂，養精蓄銳在日間推展業務。」
隨著享樂網著眼於把握機會擴展業務，現在可以採用Rackspace的託管資訊服務增加從數據儲存以至處理能力的電腦資源，而無需作出投資購置前線硬件設備。Rackspace令鄭維章的發展團隊不用操心，因為他們能以簡易的方法利用資訊科技，此外還有Fanatical Support解決方案，這是即時回應、由專業知識深博的友善團隊提供的二十四小時支援服務。
鄭維章表示：「一旦出現問題，也可以即時得到協助迅速解決問題。例如，跟電郵服務供應商合作時供應商要我們更變伺服器，但我們的人員未必有充足經驗那樣做…我們向Rackspace支援部發送電郵，他們的反應是『好，知道了，我們可以代勞。』」
現在，當時機到來，享樂網便可以推行擴張計劃而無需為增聘資訊科技員工或在半夜處理伺服器的故障而操心，也無需添置昂貴的頻寬設備以應付增加的需求。鄭維章表示：「選擇Rackspace這類科技夥伴令我可以外判資訊科技工作，專注於我最擅長的事務，就是為我們的消費客戶物色上佳享樂及透過銷售、市場推廣和分銷合作令公司業務增長。」
Rackspace簡介
Rackspace憑藉Fanatical Support®成為全球領先的托管和雲端計算專家，為全球各種規模和類型的企業提供企業級托管服務。Rackspace在1998年成立，自此一直增長，目前有超過161,000位客戶。Rackspace因應每位客戶的特別需要結合業內最佳技術，並且透過公司的熱誠支援（Fanatical Support）為客戶提供該服務。Rackspace的核心產品包括Managed Hosting、Cloud Hosting和Email & Apps，現時在全球各地有3,800多名專責人員為客戶服務。
